Reference

Your Agreement With b99 Starts Here

These Terms & Conditions set out what you agree to when you open and use a b99 account, including how deposits via bKash, Nagad, and Rocket are handled and what access depends on your local law and eligible region.

Account eligibility rulesWallet deposit termsWithdrawal conditionsTermination rightsJurisdiction notice
b99 Your Agreement With b99 Starts Here
HOW WE OPERATE

How b99 Handles Your Account Under These Terms

These Terms & Conditions are not just policy text — they describe how we actually run accounts, process wallet transactions, and handle disputes. Each point below reflects a real operational practice, not a placeholder commitment.

Account Security

Your account is protected by OTP verification at login. If we detect unusual access patterns, we may place a temporary hold pending identity confirmation before restoring access.

Wallet Transaction Records

Every bKash, Nagad, and Rocket transaction is logged against your account wallet. You can request a statement of your deposit and withdrawal history through account settings.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable rules. You may request details of what we hold by contacting support.

Dispute Resolution

If you disagree with an account decision made under these terms, submit a written dispute via email. We review each case against the transaction record and respond with a reasoned outcome.

TERMS CONTACT

Reach Us About Your Account Terms

If any section of these Terms & Conditions is unclear, or if you believe your account has been actioned in error, contact our support team directly. We handle terms-related queries through the channels below. Response times vary by channel; live chat is the quickest path for urgent account questions.

Team online

Live Chat

Start a chat from the b99 lobby for real-time help on account terms, wallet holds, or eligibility questions. Available when you are logged in.

Email Support

Send detailed terms or account queries to our support address. Attach any relevant transaction IDs or screenshots to help us resolve the matter faster.

Help Centre

Our Help Centre covers common terms questions — account suspension, wallet verification steps, and how withdrawal conditions work for bKash, Nagad, and Rocket.

Common Questions About These Terms

These are the questions we get most often about how our Terms & Conditions work in practice — covering account access, wallet rules, and what happens when terms are updated.

Access and eligibility depend on your local law and region. These terms apply to your account use wherever that use is permitted under applicable local legislation.

Yes. Regardless of whether you deposit via bKash, Nagad, or Rocket, the same account terms apply. The payment method does not change your rights or obligations under this agreement.

We may suspend or close an account that breaches these terms. If a balance remains, we follow our closure policy to determine whether funds are returned after verification.

We publish the current version on this page. Continuing to use your account after an update is posted means you accept the revised terms. Check this page if you are unsure.

Yes. Contact our support team by email with your account details. We will confirm what data we hold and share it within a reasonable timeframe as permitted by applicable rules.

Raise a dispute via our email support channel. Include your account ID and any relevant transaction references. We review each case against the actual record and respond in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.