Reference

What Our Legal Terms Mean for Your Account

These terms set out the rules that apply when you open and use a b99 account, including how we handle your data, what we expect from you, and what you can expect from us.

Account eligibility by regionBangladesh-specific access conditionsData and privacy rightsbKash, Nagad, Rocket wallet policyHow to raise a legal query

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HOW WE HANDLE THIS

Data, Security and Account Rights at b99

We take account security and data handling seriously because your wallet and identity details are real — bKash numbers, Nagad accounts and Rocket transfer records are tied to your financial life. Below is how we approach the four areas that matter most when it comes to your legal relationship with this platform.

Data Retention and Access

We retain account data only for as long as legally required or operationally necessary. You can request a summary of the data we hold by contacting support through your registered account.

Cookie and Tracking Policy

Cookies on b99 support session management and secure login. We do not sell cookie data to third parties. You can adjust browser-level cookie settings without affecting your core account functions.

Account Security Practices

Login is protected by OTP verification tied to your registered mobile number. We recommend you never share your OTP with anyone, including support agents who will never ask for it.

Requesting Changes or Deletion

You may request correction or deletion of personal data at any time. Wallet-linked records may be subject to retention obligations; we will explain any limitation when you submit your request.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about your rights, want to request a data review, or need to clarify how a specific term applies to your account, our support team can connect you with the right path. For legal queries, use the contact options below — include your registered account details and describe your query clearly so we can respond without unnecessary back-and-forth.

How Our Legal Framework Applies to You

b99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create a b99 account, you enter into a legal relationship governed by the terms published on this site. Those terms cover account registration, wallet transactions, content access and dispute resolution. We do not make representations about legality in specific jurisdictions — it is your

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responsibility to check whether accessing this platform is permitted under your local law before you proceed. For users in Bangladesh, access and eligibility depend entirely on the applicable rules in your area. Wallet activity through bKash, Nagad and Rocket is subject to each payment provider's own
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terms in addition to ours. Withdrawals are processed only after identity and wallet verification steps are completed on your account — this protects both you and the integrity of the platform. We may update these terms when our operations or the regulatory context changes; any material
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update will be communicated via your registered account. Continuing to use the platform after a published update constitutes acceptance of the revised terms. If any part of these terms conflicts with a provision of local law in your region, the locally applicable rule takes precedence to
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the extent required by that law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Legal Rights

These are the questions we receive most often about terms, data and account rights. If your question is not here, reach our support team through your account and we will point you to the relevant policy section.

Yes. Access to b99 depends entirely on your local law and eligible region. We do not confirm legality for any specific location — check your local rules before opening an account.

Registration collects your mobile number, wallet details such as bKash or Nagad, and identity information needed for account verification. We use this data to run your account securely.

Yes. Submit a deletion request via account support or email. Some records tied to bKash, Nagad or Rocket transactions may be subject to legal retention periods, which we will explain clearly.

Raise a wallet dispute through the dedicated transaction review channel in your account. Provide the transaction reference and the wallet number involved so the review team can act efficiently.

Material changes are communicated to your registered account before or at the time they take effect. Continuing to use the platform after that point means you accept the updated terms.

You are responsible for monitoring your local legal position. If access becomes restricted in your area, contact support to discuss your account and any pending wallet balances via Nagad or bKash.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What Our Legal Terms Mean for Your Account

Data, Security and Account Rights at b99

Data Retention and Access

Cookie and Tracking Policy

Account Security Practices

Requesting Changes or Deletion

Reach Us About a Legal or Policy Matter

Common Questions About Your Legal Rights

01 Does Bangladesh law affect whether I can use b99?

02 What data does b99 collect when I register?

03 Can I ask b99 to delete my account data?

04 How do I dispute a transaction involving my bKash or Rocket wallet?

05 When b99 updates its terms, how am I notified?

06 Who is responsible if local law restricts my access mid-account?

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