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How b99 Handles Your Personal Information

This privacy policy explains what data b99 collects when you open an account, how we use it, and what choices you have over it. Access to our platform and how this policy applies depends on your local law and eligible region.

Account data protectedbKash, Nagad, Rocket payment privacyNo third-party data salesYour right to request deletionContact us any time
b99 How b99 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct or delete the personal data we hold, contact our support team directly. We handle privacy requests separately from general account queries so your request gets to the right person quickly. Response times depend on the complexity of your request and your local applicable requirements.

Live Chat Open the chat widget inside your b99 account and select the Privacy Request option. A support agent will log your query and confirm receipt.
Email Support Send your data request or privacy question to our support email address shown in the account help section. Include your registered contact detail so we can verify your identity.
Account Help Centre The Help Centre inside your account lists the steps to submit a formal data access or deletion request, with a dedicated privacy form available in the support menu.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a combination of technical controls and process rules to keep your account information secure. Cookies help the lobby remember your session so you do not have to log in again every time you switch from mobile to desktop. You can manage cookie preferences through your browser settings at any time without losing your account access.

Payment Data Handling

bKash, Nagad and Rocket transaction details pass through encrypted channels. We keep only what is needed for your withdrawal or deposit record and nothing more.

Cookies and Session Data

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies help us improve page performance; you can opt out via browser settings.

Account Security Controls

Your account is protected by password and OTP verification. If we detect a login from an unrecognised device, we flag it and may ask you to re-verify before access continues.

Data Retention and Deletion

We keep your account data for as long as your account is active and for the period required under applicable law. Once that period ends, data is deleted or anonymised.

Your Privacy Questions Answered

These are the questions we get asked most often about how b99 handles personal data, account records and your rights as someone who has opened an account with us.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad or Rocket. We also log device and session data automatically when you use the lobby.

Payment details are used only to process your deposit or withdrawal. We do not store readable card or wallet credentials beyond what the transaction itself requires.

Yes. Contact us through live chat or the privacy form in the Help Centre. We will verify your identity and provide your data within the timeframe required by applicable law.

Submit a deletion request via the account Help Centre or email support. We will close your account and remove personal data, except where retention is required under local law.

We do not sell your data. We share only the minimum necessary with payment processors and analytics providers, who are required to keep your information secure under their own agreements.

The legal basis for processing your data depends on your local law and eligible region. If you are uncertain whether this policy applies to you, review your local regulations before using the platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.